Speech-to-Text Engine
Real-time audio transcription with multi-language support and speaker diarization
Speech-to-text module that converts live audio and recorded files into accurate, timestamped transcripts — supporting 90+ languages via Whisper, with speaker diarization, confidence scoring, and searchable transcript archives for call centers, medical dictation, and meeting documentation.
Features
What's Included
Real-Time Transcription
Stream audio via WebSocket and receive word-by-word transcripts with sub-second latency — suitable for live captioning and call center monitoring.
Multi-Language Support
Supports 90+ languages and dialects with automatic language detection, including Bahasa Malaysia, Mandarin, Tamil, and mixed-code switching.
Speaker Diarization
Identifies and labels individual speakers in multi-party conversations, outputting per-speaker segments with timestamps.
Audio File Processing
Batch transcription of uploaded files in MP3, WAV, M4A, and FLAC formats with queue-based processing and progress tracking.
Transcript Search & Export
Full-text search across all transcripts with keyword highlighting, filterable by date, speaker, and language — exportable to SRT, VTT, TXT, and JSON.
Confidence Scoring
Per-word and per-segment confidence scores flag low-certainty passages for human review, reducing transcription errors in critical workflows.
Plans
Feature Comparison
See what's included at every level — each tier builds on the previous one.
| Feature | Basic | Advanced | Expert | Enterprise |
|---|---|---|---|---|
| Single-language audio transcription | ||||
| File upload (MP3, WAV) processing | ||||
| Plain text transcript output | ||||
| Basic web transcript viewer | ||||
| Multi-language auto-detection | — | |||
| Real-time streaming transcription | — | |||
| SRT/VTT subtitle export | — | |||
| Speaker diarization (up to 5 speakers) | — | |||
| Custom vocabulary and domain terms | — | — | ||
| Confidence scoring with review queue | — | — | ||
| Webhook and API integration | — | — | ||
| Transcript analytics dashboard | — | — | ||
| On-premise Whisper model deployment | — | — | — | |
| Unlimited concurrent streams | — | — | — | |
| SSO and role-based access control | — | — | — | |
| HIPAA-compliant data handling | — | — | — |
Basic
4 features- Single-language audio transcription
- File upload (MP3, WAV) processing
- Plain text transcript output
- Basic web transcript viewer
- — Multi-language auto-detection
- — Real-time streaming transcription
- — SRT/VTT subtitle export
- — Speaker diarization (up to 5 speakers)
- — Custom vocabulary and domain terms
- — Confidence scoring with review queue
- — Webhook and API integration
- — Transcript analytics dashboard
- — On-premise Whisper model deployment
- — Unlimited concurrent streams
- — SSO and role-based access control
- — HIPAA-compliant data handling
Advanced
8 features- Single-language audio transcription
- File upload (MP3, WAV) processing
- Plain text transcript output
- Basic web transcript viewer
- Multi-language auto-detection
- Real-time streaming transcription
- SRT/VTT subtitle export
- Speaker diarization (up to 5 speakers)
- — Custom vocabulary and domain terms
- — Confidence scoring with review queue
- — Webhook and API integration
- — Transcript analytics dashboard
- — On-premise Whisper model deployment
- — Unlimited concurrent streams
- — SSO and role-based access control
- — HIPAA-compliant data handling
Expert
12 features- Single-language audio transcription
- File upload (MP3, WAV) processing
- Plain text transcript output
- Basic web transcript viewer
- Multi-language auto-detection
- Real-time streaming transcription
- SRT/VTT subtitle export
- Speaker diarization (up to 5 speakers)
- Custom vocabulary and domain terms
- Confidence scoring with review queue
- Webhook and API integration
- Transcript analytics dashboard
- — On-premise Whisper model deployment
- — Unlimited concurrent streams
- — SSO and role-based access control
- — HIPAA-compliant data handling
Enterprise
16 features- Single-language audio transcription
- File upload (MP3, WAV) processing
- Plain text transcript output
- Basic web transcript viewer
- Multi-language auto-detection
- Real-time streaming transcription
- SRT/VTT subtitle export
- Speaker diarization (up to 5 speakers)
- Custom vocabulary and domain terms
- Confidence scoring with review queue
- Webhook and API integration
- Transcript analytics dashboard
- On-premise Whisper model deployment
- Unlimited concurrent streams
- SSO and role-based access control
- HIPAA-compliant data handling
Use Cases
Where This Module Fits
Call center conversation transcription and compliance logging
Medical dictation for clinical notes and discharge summaries
Legal deposition and courtroom recording transcription
Podcast and video accessibility subtitle generation
Technology
Built With
Production-grade technologies trusted by enterprises worldwide.
Related Modules
Works Well With
AI Voice Agent
Automated outbound and inbound calling for collections, confirmations, and feedback
AI Summarization Engine
Automatic document, conversation, and meeting summarization with action item extraction
Dashboard & Analytics Builder
Drag-and-drop dashboard with charts, KPIs, real-time widgets, and role-based views
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