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Find answers to common questions about our services, process, pricing, and support.

Since 2012 — over a decade of delivering digital solutions from Kuala Lumpur across 10+ industries including automotive, fintech, healthcare, and government.

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Automotive (Perodua), fintech, healthcare (MedicalMet), government (MyJPJ), real estate, retail, e-commerce, IoT, events, and more across 10+ industries.

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Yes. We sign NDAs before detailed discussions begin and ensure full IP transfer — you own every line of code we build for you.

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Yes. We build native apps for each platform and cross-platform solutions using Flutter and React Native depending on your requirements and budget.

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No. We have a 100% in-house team of senior developers, designers, and project managers. Every line of code is written by our team in Kuala Lumpur.

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We lead with execution, not proposals. We build our own products (like MedicalMet serving 300+ clinics), so we understand what it takes to ship and maintain production software. You get the same engineering rigour applied to your project.

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Typically 3 to 9 months. A focused app takes 8–12 weeks; complex apps with payment systems, integrations, and admin dashboards take 6–9 months or more.

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We follow Agile methodology with 2-week sprints. The process includes: Discovery & Scoping → UX/UI Design (Figma prototypes) → Development (with regular demos) → QA & Testing → Deployment → Post-launch support.

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Yes. We offer free initial consultations to discuss your goals, timeline, and budget with no obligation. It helps both sides understand if we're a good fit before committing.

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Absolutely. We run 2-week sprint cycles with demos at the end of each sprint. You'll have access to staging builds and regular progress updates throughout the project.

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A clear idea of what you want to build, your target users, key features, and your approximate budget range. We'll help refine the scope during our free consultation.

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Between RM 15,000 and RM 500,000+. Simple apps: RM 15k–50k. Medium complexity: RM 50k–150k. Enterprise-grade systems with multiple integrations: RM 150k–500k+.

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Both. For well-defined projects with clear scope, we offer fixed-price quotes. For evolving projects, we use time-and-materials with transparent weekly reporting.

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Typically milestone-based: 30% upfront, then payments tied to delivery milestones. We're flexible and can structure terms that work for your organisation.

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No hidden costs. Our quotes cover design, development, testing, and deployment. Ongoing costs like hosting, app store fees, and maintenance are discussed upfront and quoted separately.

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Flutter and React Native for mobile apps, React and Next.js for web apps, Node.js and Python for backends, PostgreSQL and MongoDB for databases, and AWS/GCP for cloud infrastructure.

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Yes. We regularly integrate with ERP systems (Oracle, SAP), payment gateways (Stripe, iPay88), CRMs, and third-party APIs. Our Perodua project integrated directly with their centralised Oracle database.

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Yes. We build AI solutions including chatbots, document processing, recommendation engines, and predictive analytics. Our MedicalMet product uses AI for clinical workflow automation.

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Yes, 100%. Upon final payment, full IP and source code ownership transfers to you. We provide complete documentation and can assist with handover to your internal team if needed.

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Yes. We offer bug fixes, security updates, performance monitoring, and feature enhancements. Support is flexible — monthly retainer or pay-as-you-need.

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Server monitoring, security patches, OS and dependency updates, bug fixes, performance optimisation, and up to a set number of feature enhancement hours per month.

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Critical issues (app down): within 2 hours. High-priority bugs: within 4 hours. Standard issues: within 1 business day. We provide a dedicated Slack or WhatsApp channel for direct communication.

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Yes. We regularly take over projects from other teams. We start with a code audit to assess quality and architecture, then provide a roadmap for improvements and continued development.

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Kuala Lumpur, Malaysia — Level 10, Menara MBMR, 1 Jalan Syed Putra, 58000 KL, directly beside Mid Valley City. All development happens on-site.

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Around 25 people — senior developers, UI/UX designers, QA engineers, and project managers, all in-house in Kuala Lumpur. No freelancers or outsourced staff.

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Both. We work with funded startups building MVPs and enterprises scaling existing platforms. Our 200+ projects span early-stage products through large-scale systems like the Perodua SA app.

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Yes. We help businesses replace manual processes, legacy systems, and paper workflows with custom software, cloud infrastructure, and AI-powered automation.

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Yes. While headquartered in KL, we serve clients across Southeast Asia, Australia, and the Middle East with overlapping timezone collaboration and English-first communication.

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We build PDPA-compliant systems by default — encrypted data at rest and in transit, role-based access, audit logging, and consent management baked into every project.

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Through structured discovery workshops, stakeholder interviews, and user journey mapping. The process typically takes 1–2 weeks and produces a detailed scope document, feature list, and technical architecture plan.

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Agile. We run 2-week sprints with planning, daily standups, sprint demos, and retrospectives. This gives you working software every two weeks instead of waiting months for a final delivery.

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Yes. Our Agile sprint model is designed for change. New requirements are added to the backlog, prioritised in the next sprint planning session, and built without disrupting work already in progress.

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QA runs throughout development, not just at the end. We use manual testing, automated test suites, UAT with your team, performance testing, and security audits across every sprint.

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We flag timeline risks early — typically 2–3 sprints before a deadline is at risk. If delays occur, we present options: re-prioritise scope, add resources, or adjust the deadline with full transparency on costs.

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Yes. Every project includes technical documentation, API docs, architecture diagrams, deployment runbooks, and user guides. Documentation is delivered alongside the code, not as an afterthought.

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A simple website costs RM 5,000–15,000, while custom web applications range from RM 30,000–100,000+. Final pricing depends on design complexity, integrations, and content management requirements.

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Yes. Our standard structure is 40% upfront, 30% at midpoint, and 30% at delivery. We can adjust milestone splits for larger or longer-running projects.

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Our minimum engagement starts at RM 5,000 for simple websites. For custom app development, projects typically start at RM 15,000.

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AI integration typically costs RM 20,000–200,000+ depending on complexity. Simple chatbot or document processing features sit at the lower end, while custom machine learning models and multi-system AI pipelines reach the higher range.

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App maintenance typically costs 15–20% of the initial build cost per year. For an app that cost RM 100,000 to build, expect RM 15,000–20,000 annually for updates, monitoring, and support.

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No — bug fixes are free during the warranty period, which is typically 3 months after launch. After warranty, bug fixes are covered under your maintenance agreement or billed separately.

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Yes, we build both web and mobile applications. Our web stack includes React, Next.js, and Vue.js, while mobile projects use Flutter and React Native for cross-platform delivery.

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We deploy to AWS, Google Cloud Platform, and Microsoft Azure. We select the platform based on your project requirements, budget, compliance needs, and existing infrastructure.

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We follow OWASP security standards, enforce PDPA compliance, and conduct penetration testing. All applications use SSL/TLS encryption, encrypted data at rest, and role-based access controls.

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Yes, we build multi-tenant SaaS platforms with subscription billing, user management, and scalable cloud infrastructure. MedicalMet, our EMR system used by 300+ clinics, is a SaaS product we developed and operate.

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Yes, we build custom ERP and CRM systems and integrate with platforms like Oracle and Salesforce. Our Perodua SA project involved Oracle ERP integration serving 3,000+ sales advisors nationwide.

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We work with PostgreSQL, MySQL, MongoDB, Redis, and Firebase. Database selection depends on your data structure, query patterns, scalability needs, and compliance requirements.

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Yes, for critical issues. Retainer clients get 24/7 emergency coverage with a 4-hour response SLA for system-down scenarios. Standard support runs Mon–Fri, 9am–6pm MYT.

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Yes. We provide fully managed hosting on AWS, GCP, or Azure with 24/7 uptime monitoring, automated alerts, log management, and performance tracking included.

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Yes. We design applications for horizontal scaling from day one using Docker, Kubernetes, and cloud auto-scaling. We have scaled systems serving 10M+ end-users across production deployments.

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Yes. We provide user training, admin training, handover documentation, and video guides. Training is included in every project delivery and available as ongoing sessions for new staff.

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We target 99.9% uptime for managed hosting clients — that is less than 8.8 hours of downtime per year. This is backed by SLA terms, proactive monitoring, and automated failover.

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Automated daily backups with point-in-time recovery and cross-region replication for critical systems. We test restore procedures monthly to verify backup integrity.

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