Since 2012 — over a decade of delivering digital solutions from Kuala Lumpur across 10+ industries including automotive, fintech, healthcare, and government.
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Find answers to common questions about our services, process, pricing, and support.
Automotive (Perodua), fintech, healthcare (MedicalMet), government (MyJPJ), real estate, retail, e-commerce, IoT, events, and more across 10+ industries.
Read full answerYes. We sign NDAs before detailed discussions begin and ensure full IP transfer — you own every line of code we build for you.
Read full answerYes. We build native apps for each platform and cross-platform solutions using Flutter and React Native depending on your requirements and budget.
Read full answerNo. We have a 100% in-house team of senior developers, designers, and project managers. Every line of code is written by our team in Kuala Lumpur.
Read full answerWe lead with execution, not proposals. We build our own products (like MedicalMet serving 300+ clinics), so we understand what it takes to ship and maintain production software. You get the same engineering rigour applied to your project.
Read full answerTypically 3 to 9 months. A focused app takes 8–12 weeks; complex apps with payment systems, integrations, and admin dashboards take 6–9 months or more.
Read full answerWe follow Agile methodology with 2-week sprints. The process includes: Discovery & Scoping → UX/UI Design (Figma prototypes) → Development (with regular demos) → QA & Testing → Deployment → Post-launch support.
Read full answerYes. We offer free initial consultations to discuss your goals, timeline, and budget with no obligation. It helps both sides understand if we're a good fit before committing.
Read full answerAbsolutely. We run 2-week sprint cycles with demos at the end of each sprint. You'll have access to staging builds and regular progress updates throughout the project.
Read full answerA clear idea of what you want to build, your target users, key features, and your approximate budget range. We'll help refine the scope during our free consultation.
Read full answerBetween RM 15,000 and RM 500,000+. Simple apps: RM 15k–50k. Medium complexity: RM 50k–150k. Enterprise-grade systems with multiple integrations: RM 150k–500k+.
Read full answerBoth. For well-defined projects with clear scope, we offer fixed-price quotes. For evolving projects, we use time-and-materials with transparent weekly reporting.
Read full answerTypically milestone-based: 30% upfront, then payments tied to delivery milestones. We're flexible and can structure terms that work for your organisation.
Read full answerNo hidden costs. Our quotes cover design, development, testing, and deployment. Ongoing costs like hosting, app store fees, and maintenance are discussed upfront and quoted separately.
Read full answerFlutter and React Native for mobile apps, React and Next.js for web apps, Node.js and Python for backends, PostgreSQL and MongoDB for databases, and AWS/GCP for cloud infrastructure.
Read full answerYes. We regularly integrate with ERP systems (Oracle, SAP), payment gateways (Stripe, iPay88), CRMs, and third-party APIs. Our Perodua project integrated directly with their centralised Oracle database.
Read full answerYes. We build AI solutions including chatbots, document processing, recommendation engines, and predictive analytics. Our MedicalMet product uses AI for clinical workflow automation.
Read full answerYes, 100%. Upon final payment, full IP and source code ownership transfers to you. We provide complete documentation and can assist with handover to your internal team if needed.
Read full answerYes. We offer bug fixes, security updates, performance monitoring, and feature enhancements. Support is flexible — monthly retainer or pay-as-you-need.
Read full answerServer monitoring, security patches, OS and dependency updates, bug fixes, performance optimisation, and up to a set number of feature enhancement hours per month.
Read full answerCritical issues (app down): within 2 hours. High-priority bugs: within 4 hours. Standard issues: within 1 business day. We provide a dedicated Slack or WhatsApp channel for direct communication.
Read full answerYes. We regularly take over projects from other teams. We start with a code audit to assess quality and architecture, then provide a roadmap for improvements and continued development.
Read full answerKuala Lumpur, Malaysia — Level 10, Menara MBMR, 1 Jalan Syed Putra, 58000 KL, directly beside Mid Valley City. All development happens on-site.
Read full answerAround 25 people — senior developers, UI/UX designers, QA engineers, and project managers, all in-house in Kuala Lumpur. No freelancers or outsourced staff.
Read full answerBoth. We work with funded startups building MVPs and enterprises scaling existing platforms. Our 200+ projects span early-stage products through large-scale systems like the Perodua SA app.
Read full answerYes. We help businesses replace manual processes, legacy systems, and paper workflows with custom software, cloud infrastructure, and AI-powered automation.
Read full answerYes. While headquartered in KL, we serve clients across Southeast Asia, Australia, and the Middle East with overlapping timezone collaboration and English-first communication.
Read full answerWe build PDPA-compliant systems by default — encrypted data at rest and in transit, role-based access, audit logging, and consent management baked into every project.
Read full answerThrough structured discovery workshops, stakeholder interviews, and user journey mapping. The process typically takes 1–2 weeks and produces a detailed scope document, feature list, and technical architecture plan.
Read full answerAgile. We run 2-week sprints with planning, daily standups, sprint demos, and retrospectives. This gives you working software every two weeks instead of waiting months for a final delivery.
Read full answerYes. Our Agile sprint model is designed for change. New requirements are added to the backlog, prioritised in the next sprint planning session, and built without disrupting work already in progress.
Read full answerQA runs throughout development, not just at the end. We use manual testing, automated test suites, UAT with your team, performance testing, and security audits across every sprint.
Read full answerWe flag timeline risks early — typically 2–3 sprints before a deadline is at risk. If delays occur, we present options: re-prioritise scope, add resources, or adjust the deadline with full transparency on costs.
Read full answerYes. Every project includes technical documentation, API docs, architecture diagrams, deployment runbooks, and user guides. Documentation is delivered alongside the code, not as an afterthought.
Read full answerA simple website costs RM 5,000–15,000, while custom web applications range from RM 30,000–100,000+. Final pricing depends on design complexity, integrations, and content management requirements.
Read full answerYes. Our standard structure is 40% upfront, 30% at midpoint, and 30% at delivery. We can adjust milestone splits for larger or longer-running projects.
Read full answerOur minimum engagement starts at RM 5,000 for simple websites. For custom app development, projects typically start at RM 15,000.
Read full answerAI integration typically costs RM 20,000–200,000+ depending on complexity. Simple chatbot or document processing features sit at the lower end, while custom machine learning models and multi-system AI pipelines reach the higher range.
Read full answerApp maintenance typically costs 15–20% of the initial build cost per year. For an app that cost RM 100,000 to build, expect RM 15,000–20,000 annually for updates, monitoring, and support.
Read full answerNo — bug fixes are free during the warranty period, which is typically 3 months after launch. After warranty, bug fixes are covered under your maintenance agreement or billed separately.
Read full answerYes, we build both web and mobile applications. Our web stack includes React, Next.js, and Vue.js, while mobile projects use Flutter and React Native for cross-platform delivery.
Read full answerWe deploy to AWS, Google Cloud Platform, and Microsoft Azure. We select the platform based on your project requirements, budget, compliance needs, and existing infrastructure.
Read full answerWe follow OWASP security standards, enforce PDPA compliance, and conduct penetration testing. All applications use SSL/TLS encryption, encrypted data at rest, and role-based access controls.
Read full answerYes, we build multi-tenant SaaS platforms with subscription billing, user management, and scalable cloud infrastructure. MedicalMet, our EMR system used by 300+ clinics, is a SaaS product we developed and operate.
Read full answerYes, we build custom ERP and CRM systems and integrate with platforms like Oracle and Salesforce. Our Perodua SA project involved Oracle ERP integration serving 3,000+ sales advisors nationwide.
Read full answerWe work with PostgreSQL, MySQL, MongoDB, Redis, and Firebase. Database selection depends on your data structure, query patterns, scalability needs, and compliance requirements.
Read full answerYes, for critical issues. Retainer clients get 24/7 emergency coverage with a 4-hour response SLA for system-down scenarios. Standard support runs Mon–Fri, 9am–6pm MYT.
Read full answerYes. We provide fully managed hosting on AWS, GCP, or Azure with 24/7 uptime monitoring, automated alerts, log management, and performance tracking included.
Read full answerYes. We design applications for horizontal scaling from day one using Docker, Kubernetes, and cloud auto-scaling. We have scaled systems serving 10M+ end-users across production deployments.
Read full answerYes. We provide user training, admin training, handover documentation, and video guides. Training is included in every project delivery and available as ongoing sessions for new staff.
Read full answerWe target 99.9% uptime for managed hosting clients — that is less than 8.8 hours of downtime per year. This is backed by SLA terms, proactive monitoring, and automated failover.
Read full answerAutomated daily backups with point-in-time recovery and cross-region replication for critical systems. We test restore procedures monthly to verify backup integrity.
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