Do you provide post-launch support?

Yes — we believe launching is just the beginning. Most of our clients continue working with us well beyond the initial release, and our longest client relationships span 8+ years.

Support Options

Monthly Retainer

A fixed monthly fee that covers a set number of support hours. Best for apps that need regular updates, monitoring, and ongoing improvements.

• Priority response times (critical issues within 2 hours)
• Proactive server monitoring and alerting
• Monthly security patches and dependency updates
• Allocated hours for feature enhancements
• Dedicated Slack/WhatsApp support channel

Pay-As-You-Need

For apps that are stable and only need occasional fixes or updates. You request work as needed and we quote each request individually.

• No monthly commitment
• Per-request quoting and approval
• Standard response times (within 1 business day)

What Post-Launch Support Covers

• Bug fixes: Identify and resolve issues reported by users or detected through monitoring.
• Security updates: Patch vulnerabilities, update dependencies, and apply security best practices.
• Performance optimisation: Monitor and improve app speed, reduce load times, and optimise database queries.
• OS & platform updates: Ensure compatibility with new Android/iOS versions and browser updates.
• Feature enhancements: Build new features, improve existing ones, and adapt to changing business needs.
• Server management: Uptime monitoring, scaling, backup verification, and infrastructure maintenance.

Why It Matters

Software is a living product. Users find bugs, business requirements evolve, operating systems release updates, and security vulnerabilities are discovered. Without ongoing maintenance, your app degrades over time. Our support plans keep your software healthy, secure, and aligned with your business.