What are the payment terms?

Our payment terms are milestone-based by default, but we are flexible and can structure terms to suit your organisation's procurement process.

Standard Payment Structure

For Fixed-Price Projects

• 30% — Project Kickoff: Paid upon signing the agreement. This covers discovery, scoping, and the initial design phase.
• 30% — Design Approval: Paid when UX/UI designs are approved and development begins.
• 30% — Development Milestones: Paid upon completion of agreed development milestones (e.g., beta delivery, feature-complete build).
• 10% — Final Delivery: Paid upon successful deployment, testing signoff, and project handover.

For Time-and-Materials Projects

• Monthly invoicing based on actual hours worked.
• Timesheets provided with each invoice for full transparency.
• Payment terms: Net 14 or Net 30 days, depending on your organisation.

Flexibility

We understand that different organisations have different procurement processes. We work with:

• Corporate purchase orders and multi-approval workflows
• Government procurement timelines and documentation requirements
• Startup-friendly terms with smaller milestone increments
• Custom milestone structures aligned to your business events

What Is Included

All invoices are clearly itemised. Our quotes cover design, development, testing, and deployment. There are no surprise charges — any additional scope is discussed and agreed before work begins.