Do you charge for bug fixes after launch?

Bug fixes are free of charge during the post-launch warranty period, which typically covers 3 months from the date of final delivery. This warranty applies to defects in functionality that was specified in the project scope — if something we built does not work as agreed, we fix it at no cost.

What the Warranty Covers

• Functional bugs: Features that do not behave as defined in the approved requirements and specifications.
• Visual defects: Layout or styling issues on devices and browsers specified in the project scope.
• Integration failures: Broken connections to third-party services that were working at the time of delivery, provided the third party has not changed their API.

What the Warranty Does Not Cover

• New feature requests: Functionality that was not part of the original scope is treated as new development and quoted separately.
• Third-party changes: If a payment gateway, API provider, or operating system introduces breaking changes, adapting to those changes is maintenance work.
• User error or misuse: Issues caused by incorrect data entry, unauthorised modifications to the codebase, or server configuration changes made outside our control.

After the Warranty Period

Once the 3-month warranty expires, bug fixes fall under your maintenance package. Clients on a maintenance plan get bug fixes included as part of their monthly or annual agreement. Clients without a maintenance plan can request fixes on a time-and-materials basis at our standard hourly rate.

We recommend every client consider a maintenance agreement to ensure continuous coverage. Reach out to us to discuss warranty terms and post-launch support options for your project.